General Terms and Conditions
General Terms and Conditions
Welcome to Kiraku's online store. Please read through our terms and conditions carefully before placing an order. By using our website you agree to be bound by the terms and conditions outlined below. Please also read our privacy statement regarding any personal information that you may provide us with.
Kiraku is a private limited company. The company is registered in England and Wales, under company number 07735207. We are a retailer selling clothing and accessories for women, fabrics, gifts and homewares. Our VAT registration number is 120002504.
Contact for the Customer Services Team is [email protected]
Areas of Distribution
In the United Kingdom, Kiraku website www.kirakuclothing.com delivers to all areas of the UK including Northern Ireland and all off-shore islands.
Europe: Countries we deliver to: Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and Vatican City State
Elsewhere: Countries we deliver to: Australia, Bahrain, Canada, Hong Kong, Israel, Japan, Korea, Kuwait, Malaysia, New Zealand, Saudi Arabia, Singapore, South Africa, United Arab Emirates, and USA.
Purchasing From The Site
Invitation to Treat
All items offered for sale by Kiraku on our website are offered on an ‘invitation to treat’ basis. This means that, by placing an order, Kiraku is not committed to provide the goods requested. We accept your order at the time we despatch the goods to you. This represents the moment where a ‘contract of sale’ is made between Kiraku and you. Please note actual contracts of sale will not be filed or accessible. All contracts are concluded in English.
Your Required Information
To purchase from Kiraku website you will need to register a number of details with us. You will be required to provide information about yourself that is up to date and accurate. The key information we will require includes your first name and surname, your e-mail address, your phone number (in case we need to contact you directly about an order query) and your delivery and billing (cardholder) address, including an accurate postcode. We will not be able to complete any transactions without the billing address of the card used to complete the purchase.
Please take the utmost care when entering the above information in order to help us process your transaction and deliver your goods as quickly as possible.
It is possible to create your own account on Kiraku website. This enables you to store your relevant delivery and contact details securely, so that the purchasing process is easier each time you buy. It is important that you keep this information up to date and that you select the correct information from your account when completing a transaction. PLEASE NOTE: to maximise security online, we do not allow you to store any card details within your account.
Completing Your Order
Please always double check your order details to confirm you are happy with the quantities and prices of the goods you wish to purchase. Always check you have selected the correct size and colour. We have specifically designed the checkout area of our site to show your basket at every step of the process, so it is clearly visible and easy to check at any time. Also, when shopping/browsing throughout the site, we have provided a drop down basket which allows you to check (and remove/add) items in your bag at any stage. Simply click on ‘Shopping Bag’ at the top right of every page.
You should always check your basket contents before completing your order.
Please also note that all purchases are subject to availability.
Once we have received your order, we will send you a confirmation e-mail to confirm receipt. This email will provide the core details of your order and the payment that will be taken from your credit card when the goods are despatched. This confirmation email does not constitute our acceptance of your order or a guarantee that it can be fulfilled. Should we have any queries about your order or have any problems in fulfilling your order, our Customer Service team will contact you directly.
Should you wish to cancel your order, please see the section below on your 'Cancellation Rights'. Please note, cancellation of an order is not the same as the returns process, should you wish to return any items shipped top you. This is also detailed below in the 'Returns' section.
Pricing & Delivery Charges
The prices payable for all items offered on our website are clearly displayed. Our UK website displays prices in pounds sterling. All prices are shown inclusive of any selling duties, such as VAT. Your order will be based upon product prices and delivery charges at the time you submit your order.
When items are reduced in price for promotional or sale periods, the new price will be displayed in red with the previous price shown in black with a strikethrough.
Whilst we make every effort to maintain the accuracy of the pricing on our website, the price of an item displayed at the time of your order, may very rarely be inaccurate. We reserve the right to accept or decline an order placed for mis-priced product. Should we be unable to fulfil the order due to a pricing error, we shall contact you regarding the required adjustment and provide you with the opportunity to cancel or accept the order based on the correct pricing. Should an item be reduced to a lower price after an order has been placed but before the merchandise has been delivered, the original order price will be upheld.
The prices shown for items on the website do not include charges for postage and packing (delivery). Delivery charges (p&p) will be added to the total product value of your order based on the delivery service you chose. Information on postage and packaging may be found in the Delivery and Returns section of our website.
For international shipping costs, please contact the Customer Services Team on [email protected]
Payment, Returns & Cancellation
Our website only accepts payment through Stripe. Please do not send cash or cheques.
We currently accept the following cards for payment.
• Visa Credit
• Visa Debit
• Mastercard Credit
• Mastercard Debit
We obtain authorisation for payment from your card issuer at the time you submit your order. Payment will not be taken from your card until we actually despatch the goods you ordered to you. We reserve the right to cancel your order upon failure of card authorisation.
Ensuring that you are able to browse and shop safely on Kiraku website is of paramount importance to us. We have created a secure transactional site and all payment activities are encrypted.
Title & Risk
Items that you order remain the property of Kiraku until we have received payment in full for those items. Risk and liability for the items pass to you on delivery. Title reverts to Kiraku in the event that you cancel your order or return items to us. Should you need to return any items to us, liability for these items remains with you until they are received into Kiraku warehouse.
Customers within the European Union are protected by Distance Selling Regulations. Under the UK Distance Selling Regulations, you have the legal right to cancel your order up to 7 days from the day after receipt of item(s). Saturdays, Sundays and bank holidays are not included within this 7 day allowance period. Cancellation periods differ across the European Union and may vary from 7 – 14 days. Cancellation of orders must be made in writing. If the affected items have been despatched to you prior to notification of cancellation, these items will need to be returned to us. Please see the Delivery and Returns section of our website for further details.
IMPORTANT: please note your right to cancel is a different process to the process of returning unwanted items for refund within the permitted time. If you only wish to return items for refund or exchange (rather than cancel your original order), this can be done through the normal process described within the Delivery & Returns section of our website.
Delivery & Returns
More details on the delivery and returns process are provided in the Delivery & Returns section of the website.
We offer one type of delivery:
• UK Standard (within 2-3 working days)
If you require next day delivery, please contact our Customer Service Team on [email protected] and a member of the team will be able to help you.
This is through the Royal Mail Signed For Service.
Please note that all delivery times are based around working days (Mon-Fri) and refer to the time from which we receive your order. Please note that the day we receive your order may not be the day you placed your order. If you place an order on Sunday, for example, the order will be processed through our order management system on Monday.
Delivery times represent the level of service we endeavour to achieve for all orders. We are not able to guarantee to deliver products at a particular time on a particular date. On occasion we may incur internal delays, which will increase these time frames. We use Royal Mail for the distribution of our packages. On occasion delays beyond our control may be caused by Royal Mail.
Packages will be delivered to the delivery address which was provided when the order was placed. You must make arrangements to receive packages despatched to that address. A signature will be required for proof of receipt.
On occasion it may be necessary to despatch an order in separate packages or in separate batches. Where an order cannot immediately be fulfilled in its entirety you will be contacted directly to establish how you would like us to manage the remainder of your order.
If your package has not been delivered within our stated delivery time, please firstly check whether Royal Mail has attempted a delivery when you were not at your delivery address.
All packages sent using Royal Mail are able to be tracked once a delivery has been attempted. Should you suspect your order to have been lost by Royal Mail please contact our Customer Service Team on [email protected] who will be happy to investigate on your behalf.
Duty and Customs
Kiraku Ltd operates on a DDU (Delivery Duty Unpaid) basis. If your order is being delivered outside of the European Union, local import duty and local taxes may be applicable. Such import duties may impose a delay in your goods clearing customs, of which Kiraku has no control.Kiraku is not financially responsible for any local import duties and taxes imposed on your goods.
Any local duty/taxes/customs fees imposed are payable locally by the purchaser. The purchaser is responsible for providing any information required by Customs & Excise to ensure the goods are cleared.
Please note Kiraku is unable to refund any duty paid on items returned to us either due to fault or unsuitability as this is a contract between the purchaser and their own countries Custom & Excise. If you are unsure of whether to expect to pay duty on goods shipped to your country from the UK, please contact your local Customs & Excise office who will be able to advise you further.
updated 18 June 2019